Resume

Experience

Partner & Designer
Linnett Loving LLC | April 2022 - present

• Co-founder and human-centered designer providing consulting services to local governments, including strategic planning, public engagement, change management, strategic communications, workshop design and facilitation, and executive coaching and mentorship.

Senior Associate
Grant Thornton Public Sector LLP | August 2020 - April 2022

• Developed, designed, and facilitated a human-centered design training for a large federal agency's internal communications employees using Microsoft PowerPoint, Microsoft Teams, and Mural virtual whiteboard. Trained 30 federal employees in the design thinking process and facilitated the development of four internal communications solution prototypes through the training.

• Performed quantitative analysis on the Federal Employee Viewpoint Survey for a federal department using Microsoft Excel. Identified key employee pain points and five-year trends in the data to inform the development of a new Employee Experience Office and strategic plan.

• Performed qualitative analysis on employee town hall feedback and questions for a federal department using Microsoft Excel. Identified key employee pain points from the feedback to inform the development of a new Employee Experience Office and strategic plan.

• Developed the organizational and program design and strategic plan for a new Employee Experience Office for a federal department based on employee-identified needs during various internal engagement sessions.

• Conducted qualitative research through virtual interviews and focus groups with State benefit program employees and claimant advocacy groups on behalf of a federal benefits program to determine equity gaps in service.

• Planned and facilitated team workshop sessions using the human-centered design process to ideate and prototype equity improvements on a State-by-State basis on behalf of a federal benefits program.

• Led the Design Thinking sub-solution team as a part of the Customer Experience solution team at Grant Thornton, developing design thinking communications materials, internal design thinking trainings, a customer experience maturity model for clients, and supporting business development efforts in human-centered design.

Graduate Consultant
Near East Foundation & Maxwell School of Citizenship and Public Affairs | May 2020 - June 2020

• Developed geography of need assessment and fact sheets for economic & business climate in Jordan, Lebanon, Syria, Iraq, Egypt, Sudan, Libya and Yemen

• Analyzed and made recommendations to the NEF's Siraj Center business development toolkit, including recommendations for virtual training and financial technology use during COVID-19

• Developed sustainability and scaling strategies for NEF's current Siraj Centers

• Developed expansion and sustainability strategies for new target countries for Siraj Center programming

• Created and designed communications documents for NEF to promote its work to host countries, potential partners, and potential funders

Graduate Assistant
Center for Policy Research, Maxwell School of Citizenship and Public Affairs | August 2019 - May 2020

• Analyzed funding schemes for NYC’s participatory budgeting process for public school capital projects using Excel and Stata

• Cleaned and created summary statistics for NYC SCA data using Stata

• Assessed indicators in Stata for NYC public school capacity challenges on the FRPL program implementation

• Created a literature review for research documenting student impacts of the FRPL program

• Edited academic research papers for journal submission and research grant proposals

Innovation Design Lead
City of Syracuse Office of Accountability, Performance and Innovation (Innovation Team) | July 2016 - May 2019

• Managed planning and implementation for 8 policy initiatives, including establishing a Bureau for Administrative Adjudication and process redesign for code enforcement.

• Co-led the design and facilitation of city-wide strategic planning for a new mayoral administration. Designed and facilitated a two-day off-site workshop with executive leadership to develop a new vision, mission, and values statement for the city. Workshopped with department heads and executive leadership to identify and define multi-year goals. objectives, and key performance indicators. Assisted in the development of a performance management process to track goal and objective progress

• Worked with the communications team to track performance metrics on engagement, citizen response, and equity, and improve programs and processes related to those

• Conducted over 150 stakeholder interviews and performed qualitative research analysis to inform policy design

• Designed and facilitated three community engagement ideation workshops with city residents, resulting in over 300 ideas for mitigating housing instability directly from residents experiencing the challenge

• Designed and facilitated two internal ideation workshops with the city's neighborhood and business development staff and code inspectors to collect their ideas to mitigate housing instability and improve the code enforcement process

• Participated in observational ride-alongs with code inspectors to understand their current process first-hand and get their ideas about how to improve their work

• Hosted informational feedback sessions with a professional landlord association in the city to collect landlord feedback on code enforcement improvements

• Collaborated with community stakeholders to conduct outreach to hard-to-reach renter populations and interviewed approximately 20 city residents experiencing housing instability to understand their experiences

• Launched a code enforcement redesign pilot with two inspectors, prototyping new process methods and meeting weekly to receive feedback and problem-solve. The pilot inspectors identified 46% more health and safety violations, increased communication with tenants and landlords by 31%, proactively identified 115 new cases and increased their compliance rate from 39% to 58%

• Wrote a grant application that secured a $40,000 Community Foundation grant for eviction prevention programming

• Developed and facilitated a citywide community ideation session to improve snow removal and sidewalk safety during the winter. Engaged community transportation stakeholders in public engagement design and facilitation. Designed engagement stations and ideation activities. Set up engagement space, in collaboration with community center staff, including food and childcare stations. Marketed event to local residents via traditional and digital media. Facilitated engagement station with workshop attendees. Identified and scored over 100 ideas for improved snow sidewalk safety

• Worked directly with the City's communications team to manage media relations and marketing around Innovation Team work. Designed all branding materials using Adobe InDesign, Illustrator, and Photoshop. Managed office website and blog, as well as a team of videographer interns, to communicate the team's work

Communications Intern
Syracuse Northeast Community Center (SNCC) | September 2015 - December 2015

• Wrote and designed 5 organizational brochures using InDesign

• Planned and performed community outreach for career fair event

• Assisted staff with planning and execution of community center events

• Copy-edited CDBG grant application

• Compiled information briefing on community schools

Public Relations Intern
Office of the Chairman, APCO Worldwide | May 2015 - August 2015

• Worked within Office of the Chairman, Global Solutions, Government Relations and New Business teams

• Wrote speeches and talking points for APCO executives

• Managed media personnel and live-tweeted events

• Created client briefing books including media coverage and biographies

• Provided support and research for client pitch teams

• Monitored policy webinars and think-tank events and wrote internal memos

• Built media and event contact lists using Cision

• Performed regular media monitoring for clients

Skills

• Strategy: Project Management, Change Management, Design Thinking, Process Improvement, Strategic Planning, Group Facilitation, Stakeholder Analysis & Engagement, Policy Evaluation, Content Strategy, Survey Design, Media Relations, Event Planning, Spanish Proficiency

• Technical: Microsoft Suite, Stata, Final Cut Pro X, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe Lightroom, HTML, CSS, ArcGIS, Cision, Digital Video, Digital Photography

• Social: Facebook, Twitter, LinkedIn, Instagram, YouTube, WordPress, Pinterest, Squarespace, Hootsuite

Education

Master of Public Administration
Syracuse University, Maxwell School of Citizenship and Public Affairs | June 2020

• Concentrations: Public Sector Management, Social Policy

• Organizations:

  • Vice President, International City/County Managers Association (Maxwell Chapter)

  • Member, PAIRA Community Service Committee

  • Member, PAIRA DC Networking Committee

  • NYU Policy Competition Contestant

Bachelor of Arts: Public Relations, Policy Studies
Syracuse University, S.I. Newhouse School of Public Communications & Maxwell School of Citizenship and Public Affairs | May 2016

• Graduated Summa Cum Laude

• Organizations:

  • Executive Board Member, W.P. Ehling Chapter of the Public Relations Student Society of America

  • Executive Board Member, ‘Cuse Spot (Student Volunteer Organization)

  • Account Executive, Hill Communications (Student-run public relations firm)

Volunteer Experience

Group Facilitator
The Program for the Advancement of Research on Conflict and Collaboration (PARCC) | September 2019 - present

• Facilitated Maxwell student Diversity and Inclusion discussion after several "racial bias incidents" occurred on Syracuse University campus

• Designed and facilitated class debate activity for Fundamentals of Post Conflict Reconstruction

• Attended several Saturday workshop and training sessions about conflict management, facilitation and negotiation techniques

Social Media Marketing Consultant
Habitat for Humanity of Northern Saratoga, Warren, and Washington Counties | July 2016 - October 2017

• Performed social media marketing analysis and strategy recommendations for Facebook account

• Assisted in launch of new ReStore accounts on Facebook, Twitter, and Instagram

• Scheduled content across all social media accounts

Youth Program Volunteer
Wilson Park Community Center, Syracuse | February 2014 - November 2014

• Assisted children ages 5-15 from Syracuse City School District with their homework assignments

Accomplishments

• John David Michel Endowed Scholarship Recipient

• Graduate, Leadership Greater Syracuse Class of 2019

• Founder, The Experience Syracuse Project

• First Place, APCO Summer Intern Pitch Competition

• Two-time winner of PRSSA’s Rising Star Award

• Induction into the National League of Collegiate Scholars

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